Sale Terms and Privacy Policy
Your use of this Site
The Site is intended for those who access it worldwide. Because of this we cannot guarantee that the Site or the information thereon complies with laws or regulations worldwide, or is appropriate for use in other countries. You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms. We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Site. Should you seek to rely in any way whatsoever upon any content contained on this Site, you do so at your own risk. Before you make any decision or take any action that might affect you or your personal finances or business, you should always consult a suitably qualified professional adviser to obtain appropriate financial, legal, accounting, tax and other advice.
Purchases
Purchases from Vanilla Extra including transactions on your PayPal account online will be charged the day the goods are purchased online. We accept payment using all major credit/debit cards.
Price
Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling or euro. Prices of goods displayed on and ordered through this website may differ from prices on other sites. We reserve the right to change our prices without notice.
Incoterms - Delivered At Place
Under DAP - Delivered At Place terms, the risk passes from seller to buyer from the point of destination country mentioned on the quote or invoice. Once goods are ready for shipment, the necessary packing is carried out by the seller at their own cost, so that the goods reach their final destination country safely. All necessary legal formalities in the exporting country are completed by the seller at their own cost and risk to clear the goods for export.
After arrival of the goods in the country of destination, the customs clearance in the importing country needs to be completed by the buyer, e.g., import permit, import documents required by customs, etc., including all customs duties and taxes.
The main driver behind the Incoterms is the need for a clear understanding of counter-party responsibilities in international contracts, particularly when it comes to who ships what to where. This rule can often be used to replace the Incoterms 2000 rules Delivered At Frontier (DAF), Delivered Ex Ship (DES) and Delivered Duty Unpaid (DDU).
Accepting returns and giving refunds
Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You don’t have to provide a reason to receive your refund within 14 days sales period. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order. You should return goods to us unused and in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. Buyer pays return postage.
Your rights to return the goods to us will not apply in the following circumstances: Any products that we have made, personalised or customised specifically for you. If you have made a spelling mistake on your order and it has been sent to a different address due to your mistake.
As all bulk orders are made to order, cancellation is not possible once the order has been placed. We are unable to accept the return of large bulky items. Gift cards or vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited. For full details of your rights under the Regulations, please contact your Citizens Advice Bureau or a Solicitor.
Availability
All orders for products are subject to availability. We reserve the right to cancel any order. In the event of seasonal supply difficulties of supply may arise.
Complaints
If you do have a complaint please write to: mail (at) vanillaextra (dot) com. Vanilla Extra is customer-oriented and welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Our aim is always customers satisfaction or your money back. Your opinion really matters to us so that we can pass it on to improve product quality.
How we use your information
Vanilla Extra never makes your personal details available to any other company for marketing purposes. Vanilla Extra may hold your personal details in order to process your order. If you order with us we store and send you the details of your order as well as our general terms via email.
Use and storage of data
We maintain an order history of your purchase(s), which allows you and us to track your deliveries and review past purchases. We may offer you a promotion or reward we think you might like based on your order history. We collect data from your browsing behaviour on our website. No personal data is transferred or stored by Vanilla Extra.
We do not store any payment details. Once you have entered your payment details into the PayPal site they will use them for the transaction they have been entered for and that transaction only.
Events outside our control
1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: a) Strikes, lock-outs or other industrial action; b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; e) Impossibility of the use of public or private telecommunications networks; and f) The acts, decrees, legislation, regulations or restrictions of any government. 3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Cookies
Our site uses cookies. Cookies are pieces of code that allow small amounts of information to be passed from your internet browser to our web server. All data passed by cookies is anonymous and will never contain your name, address, telephone number or payment details.
Security
To prevent any unauthorised persons accessing your data, it is protected throughout the payment process by PayPal. Our page is protected by Google reCAPTCHA which protects the website and keeps our customers safe from spam and abuse.